Education and Career Fair

Thanks to everyone that stopped by our booth at the Education and Career Fair in Vancouver on December 6th! It was a great pleasure meeting all of you and we look forward to seeing you in the new year!

EHMC to Attend Education & Career Fair

Executive Hotel Management College will be an official exhibitor at the Education and Career Fair taking place in Vancouver on:

Friday, December 6th, 2013

From 9AM to 3PM

At the Vancouver Convention Centre - East

Come join us at Booth #391 and learn more about our exciting programs and your potential future in the fast paced and growing hospitality industry.

EHMC Featured In This Months Hotelier

Executive Hotel Management College students and programs were featured in the November/ December 2013 issues of both Western Hotelier and Eastern Hotelier magazines. Check them out for yourself and see what Canada's #1 magazine has to say about EHMC.

A Grand Opening: Faubourg Wholesale Bakery

The staff and students of the Executive Hotel Management College were in attendance at the prestigious opening of the Faubourg Wholesale Bakery. They enjoyed the warm hospitality and the delicious food prepared by the amazing bakers.


Please visit one of their three Vancouver locations.

True or False: A Noisy Hotel Will Upset Guests More Than Bad WiFi

Source: HotelChatter

The answer? TRUE.

We tend to do a lot of griping here about hotel WiFi--the cost of it and the speed of it--but there's another reason why guests may leave a hotel ticked off--noise.

Online hotel reputation management experts, ReviewPro, have found that noise is the most common complaint in online hotel reviews for 20 cities. And you know what? We totally believe it because we've found ourselves using the white noise app on our phone more frequently during hotel stays.

ReviewPro did some serious number crunching and review-site trawling to come up with these findings. They analyzed 2,532,461 consumer reviews published during the prior 12 months for 5,683 hotels in the following cities: Athens, Bangkok, Barcelona, Berlin, Brussels, Cape Town, Dublin, Istanbul, London, Lyon, Madrid, Melbourne, Mexico City, Milan, Moscow, New Delhi, Paris, Rome, Saint Petersburg and Sydney.

Interestingly, Cape Town had the best average online reputation followed by Melbourne and St. Petersburg. London and Rome, however, were below average. Eep. But also, not surprising.

After noise, complaints about elevators and smells ranked 2nd and 3rd. After that, air conditioning and heating systems were also given twice as many negative mentions as WiFi.

That boggles our mind. WiFi didn't even make the list of the top five biggest complaints! Considering that this survey doesn't include U.S. cities, maybe the WiFi situation isn't as dire in international hotels as we previously thought. So long as you stay away from Marriotts then.

In the meantime, maybe more hotels need to follow Premier Inn and install noise meters in their rooms.
[Photo: Graziano88 c/o YouTube]

Different Countries Want Different Things From Hotels

Source: HotelChatter

To no surprise, a recent study revealed that travelers from different nations are satisfied by different services and amenities. Yeah, we know.. shocker!
But, these differences and preferences are important to understanding the big picture of hotel operations. Check this out:

Guests in all nations looked at location first... And most said price was the number-two item for selecting a hotel. But guests in Italy put reputation in second place, and those from Spain relied on their previous experience as the second criterion. Package deals were important for hotel guests in Japan, but not for those from other nations.

And the US? Well, turns out we are some toe-tapping guests:

On the other hand, guests from the United States appeared to be far less patient than all the others. Taking check-in times as an example, satisfaction levels for guests from the United States dropped noticeably after a wait time of just five minutes, while guests from Japan allowed an average of 30 minutes before expressing considerable reduced satisfaction.

For international hotel brands, this type of information is invaluable. Location and price are the main concern worldwide, but hotels that wish to be international draws or that cater to specific markets can take the next step by understanding the needs of those from afar.
So, next time you're in Japan and are wondering why the check-in process is taking so long, now you'll know that it's just you!

[Photo: Chris Gold/HotelChatter Flickr Pool]

How to improve you body language skills (Especially for a job interview)

Are you having a job interview soon?
Check out this TED talk giving great advice on how to improve your body language skills (especially for an interview) and how to change the way people perceive you with the "Power Pose".